help center


1. By requesting a period of self-exclusion, you agree to follow the below terms and conditions, which will be in effect from the time that CS implements the chosen period of self-exclusion.

2. You may self-exclude for periods of 1, 3, 6, 12 month/s or permanent. Self-exclusion requests are to be made via Live Support.

3. Once you have self-excluded you will not be able to access your account or withdraw during this period.

4. If you have excluded your account whilst you have pending bets on your account, bets placed will remain valid and settle according to official results.

5. Once the period of self-exclusion has lapsed you may withdraw winnings from qualifying bets. BC.GAME does not cancel or void any bets placed before a self-exclusion has been affected.

6. Once you have self-excluded you will not be able to change or alter the period for a shorter length of time or have your self-exclusion cancelled until the period that you selected for self-exclusion has passed.

7. Please contact our customer services team if you wish to extend your self-exclusion period.

8. Once your self-exclusion period has elapsed, reinstatement of the account can be done by emailing the request to [email protected].

9. By self-excluding, you agree that:

  • You will not create another account during this period.
  • You will not deposit or attempt to deposit funds into a BC.GAME account.
  • You will not wager on this website during this period.
  • This is a voluntary act initiated by yourself, and BlockDance B.V. will not be liable for any losses you may incur during the period of self-exclusion in any form.